Refund policy

Return & Refund Policy

At Effortly, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll do our best to resolve it.

Change of mind

If you change your mind about your purchase, please contact us within 14 days of receiving your order.

Items returned due to change of mind must be unused, in their original condition and packaging, where reasonably possible. Return postage for change-of-mind returns is the responsibility of the customer.

Once we receive and inspect the returned item, we will let you know whether your return has been approved. If approved, your refund will be processed to your original payment method.

Faulty, damaged or incorrect items

If your product arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible at helloeffortly@gmail.com.

Please include your order number and, where appropriate, photographs or other information showing the issue. We may ask you to return the item so we can assess it.

Where a product has a problem that gives you a remedy under Australian Consumer Law, we will provide the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.

We will cover reasonable return shipping costs where the product is confirmed to be faulty, damaged or incorrectly supplied.

Refunds

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider or bank.

Contact us

If you have any questions about a return or refund, please contact us at:

Email: helloeffortly@gmail.com